Custom 311 App Brings Mobile Access to City Service Requests

The custom 311 mobile app is now available to help cities improve how residents report issues, track service requests, and stay informed about city updates. Built specifically for municipal use, the app provides a simple and practical way for residents to connect with city services through a single, easy-to-use mobile platform.

With the custom 311 mobile app, residents can report non-emergency issues such as potholes, streetlight outages, sanitation concerns, and sidewalk damage directly from their smartphones. Each request can include photos, location details, and descriptions, allowing city departments to better understand the issue from the start. Residents can also follow the status of their requests in real time and receive updates without needing to call or visit city offices. This creates a clear and consistent communication channel between citizens and local government teams.

The platform also includes a dedicated city employee mobile app designed for staff who manage work orders and service requests in the field. Through this mobile solution, employees can view assigned tasks, update request status, add notes, attach before-and-after photos, and work with other team members in real time. By allowing staff to manage requests while on the move, the app helps reduce delays and keeps work flowing without dependency on office-based systems.

In addition, the system supports real-time notifications and messaging to keep both residents and city staff informed. When residents submit a service request, automatic notifications confirm that the request has been received. As the request moves through different stages, residents continue to receive updates until the issue is resolved. At the same time, city employees receive instant alerts when new assignments are created or when updates are required. The built-in two-way messaging feature allows residents and departments to communicate directly within the app, reducing confusion and limiting the need for follow-up calls or emails.

The custom 311 mobile app is fully configurable to meet the specific needs of each city. Interface branding, service categories, workflows, and notification preferences can be tailored to match local operations. This flexibility allows cities of all sizes to adopt the system without major changes to their existing processes.

By introducing a resident-facing mobile app along with a dedicated employee app and real-time communication tools, cities gain a practical digital solution for handling service requests more efficiently. The result is faster reporting, clearer updates, improved coordination among city teams, and a more connected experience for residents.

About the Solution

The Custom 311 Mobile App is a city-focused digital platform designed to support resident issue reporting, work order management, mobile staff operations, and real-time communication. It helps local governments manage community services through one unified system.

For more information or to request a demo, visit www.civitaapp.com

Company :-Civita App

User :- emathew mathew4

Email :-emathew+004@rattletech.com

Url :- https://www.civitaapp.com/