KIEHL’S INDIA introduces the Healthy Skin Assessment Tool

New Delhi, November, 2021: Kiehl?s India has always recognized new ways to connect with its consumers, giving them an omnichannel experience with the best of technology and expert suggestions via Kiehl?s Customer Representatives.

Kiehl?s has historically provided complimentary skin-care consultations, and the newly launched Healthy Skin Assessment Tool would take it to the next level. In the dynamic world filled with technological advancement, this tool that has been selected by educational experts at Kiehl?s provides an assessment of two attributes of healthy skin; the strength of the skin barrier and the hydration of the epidermis. The tool comes with a Kiehl?s designed customer-facing app to personalize the experience for customers.

On this special launch, Shikhee Agarwal, AVP, Kiehl?s India said, ?Kiehl?s has focused on each consumer interaction with great care and this tool would surely enhance the experience. The pandemic has taught us how technology and moving ahead is an integral part of life hence the Healthy Skin Assessment Tool would help consumers in contactless shopping. This combined with the virtual consultation offered on the website is surely a gamechanger in the skincare industry.?

The Kiehl?s Customer Representative is an integral and trustworthy part of Kiehl?s shopping experience and is crucial to personalize the results & recommendations. The use of the diagnostic tool and iPad with the branded app adds a modern, measurable & scientific element to the consultation. The Healthy Skin consultation experience promotes product trial and repeat engagement with the Kiehl?s Customer Representative and the store. Most customers would purchase at least one of the products recommended by Kiehl?s Customer Representative and would return for a follow-up consultation.

Overall, the consultation experience with the new HSA tool serves customers? needs in a unique, relevant, and modern waywhile reinforcing what they know and love about Kiehl?s.


About Kiehl?s

Kiehl's was founded as an old-world apothecary in New York's East Village neighborhood. Its unique, extensive background represents a blend of cosmetic, pharmaceutical, herbal, and medicinal knowledge developed and advanced through the generations. Kiehl?s journey from humble beginnings in 1851 as an old apothecary in New York?s East Village neighborhood to 250 stores around the world including 14 flagship stores in India is one which deserves attention and applause standing true to its commitment to provide unparalleled skincare, all Kiehl?s stores promise unwavering customer service. Taking a cue from the success of Kiehl?s stores across the world, it?s no surprise that all Kiehl?s customer representatives have the technical know-how to guide clients and leave no stone unturned to provide unmatchable service and expertise. The driving force of Kiehl?s vision is the ?try before you buy? initiative. Allowing clients to try products before they purchase, this 92-year old initiative has won hearts and has led to loyal patronage over the years. Kiehl's India is providing safe home delivery options, contactless delivery to its customers. The stores are all sanitized and safe for shopping purposes. Kiehl's provides gifting options for friends and family and has a great range of corporate and individual gifting option for celebrating occasions. Kiehl?s extends to its consumers the finest skincare apothecary and at the same time ensure that all safety guidelines are met as the brand launches its E-Boutique to refill one?s skincare digitally through its newly launched E-Boutique.

Company :-Crosshairs Communication

User :- Maneka Dewnani

Email :-maneka@crosshairscommunication.com