iNextrix Announced Key Features of iCallify

2024-11-23 11:49:36 Computer

818

iNextrix Technologies Pvt. Ltd is a leading IT company. The company had announced the launch of its brand new product: iCallify. It is an Intelligent Call Center Software which is developed by the best developers. This call center solution is developed using the cutting edge technologies as well as it has integrated certain smart algorithms to provide the benefits of the intelligent call center solution to its users. The spokesperson of the iNextrix Technologies announced further details about this call center software. He shared a complete list of key features one can get into this intelligent call center solution along with some related details.

As per the shared details, this call center solution is provisioned with a wide range of features to support all different types of campaigns. Also, it supports tenant model which means it can be used in the multiple branch environment as well as in the companies which would like to run a business as a call center service provider.

The iCallify has all features to benefit different scaled call centers and organizations. The spokesperson of the company shared a list of features which are listed below:

? Multiple Dashboards
? Live call view
? Advanced call routing rules
o Round robin
o Random
o Least talk time agent
o Fewest calls
o And more
? Multiple Dialers
o Predictive
o Progressive
o Preview
o Auto
o Manual
? Soundboard with prerecorded professional voices
? Script popup during the live call
? Call park and pickup
? Music on Hold
? IVR
? Blind call transfer
? Attended call transfer
? Whisper
? Barge-in
? 3 way conference
? Call recording and playback or download
? Agent statistics
? Account statistic
? Call detail logs and reports (CDRs)
? Reports
? And more

The iCallify: Intelligent Call Center Solution provides remote access via a web panel. Also, it has easy to understand the structure and flow, which makes adoption and learning curve smaller for any call center or company.

The spokesperson of the company shared, ?We have added all required features which are needed in the day to day operations of the call centers. Also, we have added some additional advanced features so users of this intelligent call center software, iCallify, can get a competitive edge. It is also a very flexible solution so any other third party API can be integrated in this call center solution to use it as a complete solution with the single sign on.?

About iNextrix Technologies Pvt. Ltd

It is an IT company based in Ahmedabad, Gujarat, India. The company provides various IT services and caters customers in web, mobile app and VoIP industries. The company has some ready to use solutions such as, live call monitoring, mobile SIP Dialer, etc. The iCallify: Intelligent Call Center Software is an addition to its product offering. To know more details about this solution, visit https://inextrix.com/icallify