How Kore.ai Bots Platform v6.2.2 Enables Developers, Empowers Enterprises

2026-07-07 02:38:00 Technology

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Kore.ai released an updated version of its bot building platform this week. In this release, the platform was enhanced with new intelligence tools, quality methods and security features for bot developers and enterprises.

Bot developers can now design intelligent bots using options such as context switching and interruption management. Enterprises can have better control over their bot deployment strategy by taking advantage of granular import and export of bots. In addition, the platform is now equipped with redaction techniques to meet information security compliance.

Here is a quick preview of the new capabilities.

For detailed descriptions, refer the product documentation.
Enhanced context switching and interruption handling

Bot users sometimes start a task, but decide to complete an associated task, and then resume the first task, within the same conversation. Bots can be designed and trained to handle such interruptions between intended tasks (expressing multiple intents in a single utterance). Kore.ai bot developers now have options to manage interruptions during conversations and complete multiple tasks. In this release, the bot?s context switching abilities were enhanced to handle interruptions in conversations efficiently. Developers are provided ?hold & resume task? options to control such experiences.

Apart from improving ?Hold & Resume? options at a bot level, developers can now customize the ?Hold & Resume? behavior for specific tasks and nodes. Developers can also add conditional exceptions between tasks with the ability to pass contextual data between them. The platform also provides the concept of ?Follow-up Intents?, where the bot captures all unattended interruptions from a conversation flow and makes them accessible to the bot as an array.

For detailed information, see our product documentation: Interruption Handling and Context Switching

Ability to deploy smart bots directly from the platform

A new bot type, Smart Bot, has been added to the Kore.ai Bots Platform. Smart Bots enable enterprises to expedite the bot building process by allowing new bots to inherit the configuration and tasks of previously built bots. The child bots can then extend the inherited functionality by adding further tasks and knowledge queries, as well as localize relevant parameters using variables. All updates made to the inherited bot elements in the parent bot are automatically passed on to all connected child bots.

Implemented redaction option to secure sensitive user information

Kore.ai now allows you to redact any sensitive information that users share with bots. When you enable redaction for an information type (credit card number, email..), you can mask such content, so critical information is not exposed. Other methods of redaction are also available. Redaction helps secure user trust, protect personally identifiable Information, and comply with data privacy regulations.