Elisiontec Launched Contact Center Solution for Banking Sector

2024-11-24 04:21:15 Computer

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Elisiontec, a leading VoIP company, has launched its contact center solution that is designed and developed for banking sectors. This contact center solution is filled with all features that a bank need to run inbound, outbound and blended call campaigns. This call center software is furnished with 4 different communication channels.

• Voice call
• SMS
• Email
• Fax

The company also announced that it will provide an integration services to the banks to integrate call center software with any one of the following:
• Chat widget
• CRM solution
• Website
• Social media platform

The spokesperson of the company shared that “We have provisioned many Indian banks like PNB, SVC with our contact center solution India. We could see a clear need of advanced call center software in the banking sector, so we developed a complete call center software that can be used by the banks to run their day to day operations. A majority of call center software comes with just voice calling and related features. As we know for confirmation and many other reasons, the banks also need other communication modes, like, SMS, email, fax, etc. Thus, we have added those as well in our contact center solution. Our only goal is to provide a robust and scalable contact center solution to banks in India and other foreign countries.”

According to the shared details, the company offers other add-on modules on need basis. The company offers the must have features in their call center software and the banks can select the additional features if they need such as the soundboard.
This contact center solution for banks can be used for following operations:

• Inbound campaigns for customer care related to
o Accounts
o Credit card
o Debit card
o Net banking
o mBanking
o Loans
o Verification process
o Other banking services

• Outbound campaigns to generate new leads for
o Credit cards
o Loans
o Other banking offers

“We came across the fact that the banks usually outsource their customer care and lead generation operations to third party call centers. However, often it results in poor results due to lack of knowledge and experience of call center agents in the banking sector. By making these operations in-house, the results can be changed drastically. The reason is that now banks can put experienced staff in these operations. Also, in case of any lack of information, the banking staff in the same premises can take a lead and give first call resolution. This actually helps in increasing the banking business remarkably.”, shared one of the spokesperson of Elisiontec.

The company offers the contact center solution with installation and setup services. The company also offers support services, as and when needed at affordable rates. The representative of the company further shared that they will provide a turnkey contact center solution with hardware to Indian banks. Also, the company will offer on-site support.

To explore more details about their contact center solution, please visit http://www.elisiontec.com/contact-center-solution