Europe Unified Communication as a Service (UCaaS) Market Worth $5.54 Billion in 2020

UCaaS is a single-user interface to access all unified communications capabilities through desktop, web, and mobile phone applications with features that support instant messaging, VoIP, and presence management.

The demand for UC is growing due to its advance technology and increasing cost of other communication tools. UCaaS solutions offers low cost of ownership as compared to on-premise solutions. As UCaaS vendors rent the capacity and functionality rather than purchasing technologies, the UC expenditure transforms capital expense to operational expense. It allows faster deployment of improved application performance and 24*7 application access. It helps businesses achieve rapid return on investment and productivity.

The combination of telephony and business application is unified communication and its capability of integrating diver?s function of communication at one platform creates telephony important part of this market. Another reason behind the largest market share of the telephony is its compatibility of automated transmission of voice, fax, or other information between distant parties. Telephony is the most used unified communication over cloud and is expected to remain the same in coming years. Telephony for UCaaS is an integration of IP telephone and VoIP.

This report provides detailed insights into the Europe UCaaS market split across various regions, types of components, and types of vertical. The components comprise of telephony, unified messaging, conferencing, and collaboration platforms & application. On the basis of organization size, the market is segmented into small businesses (0?249 employees), medium businesses (250?999 employees), enterprise (1000?9999 employees), and large enterprises (10000+ employees). Based on industry vertical, the market is segmented into banking financial services & insurance (BFSI), telecom & IT, consumer goods & retail, healthcare, public sector & utilities, logistics & transportation, travel & hospitality, and others. By geography, the market covers countries such as the U.K., Germany, France, Italy, and Rest of Europe.

In the Europe UCaaS market, the unified communication & collaborations deployment remains premise-based, and is managed in-house. In most organizations, the managed services model is preferred, in which the technology is based on-premise, however is managed by a trusted provider. The popularity to deploy cloud-based UCaaS solutions in-house is less considered by end users as the users need to be trained efficiently to handle it.

BT (U.K.), Orange SA (France), Unify (Germany), Outsourcery (U.K.), Mitel Networks Corporation (U.S.), Avaya (U.S.), Cisco (U.S.), Microsoft (U.S.), Polycom (U.S.) and Vodafone Group Plc (U.K.) are the major players witnessing a strong presence in this market.

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