Enhancing Pharmaceutical and Patient Care Services for a leading Pharmacy Supermarket Chain with Matrix Office-in-a-Box

2026-07-14 05:25:29 Technology

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Wellness Forever is a fast growing chemist and pharmacy supermarket retail chain with 45+ stores across Mumbai and Pune. With a mission to create India?s most respected chain of Pharmacies and wellness stores, Wellness Forever is committed towards round-the-clock availability of medicines, community pharmacies and a smile for all.

Case Introduction
Wellness Forever is strongly dependent on robust IT and communication systems that run 24/7 in order to fulfil its social promises. All the stores must remain connected with each other for voice communication, sale & inventory data exchange and surveillance of store locations with centralized administration.

In the expanding business scenario, connecting new store locations with central office for inter-store calling and data sharing was the biggest challenge for IT administrators. At the same time supermarket stores required IP-PBX for in-store communications, capable of providing cost-effective PSTN and GSM trunk dialling along with Site-to-Site IP telephony. Admin executives and IT staff required mobile extension solution for such dynamic workplaces. Matrix provided Wellness Forever with All-in-One Office Solution to connect the stores through VoIP network, Mobility solution for staff and connectivity between stores through IPsec VPN.

Challenges
? Connecting 45+ stores spread across Mumbai and Pune
? Huge telecom overhead of branch-to-branch calling
? Lack of collaboration and information sharing between stores
? Ensuring safety with remote access of surveillance systems

Solution
Matrix NAVAN CNX200 ? Converged Voice and Data Solution
? All-in-One IP-PBX, Data Routing, Wireless, Internet VPN and Security Features
? Branch-to-branch Intercom over IP Telephony
? Connected Branches for Data Communications over IPsec VPN
? Remote Access of IP Surveillance Systems at Central Office
? Mobility for Staff with Built-in Wi-Fi and Mobile Softphone Application

Results
? Eliminated the Need of PSTN lines for Inter-Branch Calling
? GSM and PSTN Trunks for Least Cost Mobile and Landline Calls
? Site-to-Site IPsec VPN Enabled Secure Data Exchange over Internet
? Enabled Executives & Admin for Anywhere connect using SPARSH M2S (Mobile Softphone for Android/iPhone with Presence, IM, Video Calling Features)
? Centralized Administration of Branch Office Surveillance Systems
? Increased Professional Visibility with Voice Mail and Auto-Attendant

Contact: MATRIX COMSEC
394 GIDC, Makarpura, Vadodara
+91 9998755555
More@MatrixComSec.com
www.MatrixComsec.c.com