Asia Pacific Region is seen as Lucrative Market for Audio Communication Monitoring System Vendors

Audio communication monitoring system automatically monitors the recorded audio which can be further used by the enterprises and call centers for the compliance purpose, speech analysis and transcriptions. Audio communication monitoring system have become one of the wide scale deployed solution, seen as essential for the daily operations of the organizations to help adhere to the risk and compliance management mandate. These operations include audio recording during conference calls, client calls, customer interactions and others for the future reference purpose. Audio communication monitoring system is primarily used to analyze the voice quality over the call or VoIP by the telecommunication industry. Audio communication monitoring is one of the key approach for the enhancing surveillance systems to keep a track on criminal and terrorist activities taking place across the country.

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With rise in use of technically advanced solutions, there has been rise in the risk for cybercrimes, telemarketing frauds, and phone hacking to name a few. In order to monitor such misconducts, implementation of audio communication monitoring devices has increased swiftly in the recent past.

BPOs and call centers are the major users/customers of audio communication monitoring system. Further, rise in the number of BPOs has escalated the growth of audio communication monitoring market across the developing economies which include Indian sub-continent, Brazil, Chile, Egypt, South Africa and others. Rise in the number of telecom subscribers is pushing the telecom operators to deploy additional solutions, in turn supporting the growth of audio communication monitoring market. However, lack of awareness among the users regarding the systems and solutions is the major reason restraining the market growth. In order to augment audio monitoring system, added features such as real time call monitoring system can be a beneficial for the market to excel.

Audio communication monitoring market can be segmented on the basis of

> Solutions
> Industry verticals

Segmentation on the basis of SOLUTIONS include:

> Quality Analysis
> Voice Biometric Access System
> Loudness Metering
> Monitoring

Quality analysis is primarily used to examine voice clarity in GSM, audio surveillance system, call recording software and others which can also be identified as a sub-segment for quality analysis.

INDUSTRY VERTICALS deploying audio communication monitoring solutions include:

> BPOs
> Telecommunication and IT Industry
> Banking Financial Services and Insurance (BFSI)
> Healthcare
> Media and Entertainment
> Transportation
> Logistics

Some of the key players in audio communication monitoring market are:

> Cisco Systems Inc.
> IBM Corporation
> Nexedia Inc.
> Nugen Audio
> AE Tactical
> Nice Systems Ltd
> Fonetic Solutions Ltd

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