One of the spokesperson of the company has made an announcement of their first successful integration for WhatsApp Messenger within the proprietary Call Center Solution of the company. The company has performed this integration for one of the customers who uses the turnkey contact center solution, namely, Dialshree of the company. The company has developed the module for this and now it will cater more customers who would like to integrate one of the most popular chat applications, namely, WhatsApp via the call center solution.
“Almost everyone uses WhatsApp. It is one of the top most used apps in the world. We have been offering various communication modes such as, email, SMS, etc., but with shifting demand of communication channel, we decided to integrate WhatsApp with our call center solution, Dialshree. We are happy that our expert VoIP developers have performed the integration successfully and now it is available for all our customers who need this extra feature. All they need to do is contact us and we will make required development, configurations and integration’, shared spokesperson of the company.
As per the shared details, once the VoIP experts of the company integrate call center solution and WhatsApp, the agents can send a WhatsApp message from the call center solution itself. This process of sending a WhatsApp message can be automated or manual based on the need of the call center and / or ongoing campaign. The admin can set the rules to send a WhatsApp message, in case, they choose to go for an automated message.
“The message can be sent during the live call as well as after the call. The agent can send a WhatsApp message with a single click. This message can be a previously saved template. He can also create a new WhatsApp message based on the real time conversation with the customer”, shared spokesperson of the company.
The automated WhatsApp messaging can be set on different triggers set by the admin. Some of the triggers are listed below:
• On predefined numbers of unattended calls
• On call hang up
• On a specific disposition
• And more
It is a proprietary call center solution developed and owned by the Elision Technolab LLP. This call center solution supports audio call, instant messaging, SMS, Email and Fax as modes of communication. It can be integrated with any third party application and solution such as, CRM system, social media site, etc.
About Elision Technolab LLP
It is one of the leading VoIP companies based in Ahmedabad, Gujarat, India. The company offers a wide range of VoIP solutions and services. One of the most popular products of the company is its Call Center Software, namely, DialShree. The company has been adding new innovations in this call center solution and the recent innovation is the integration of the call center solution with the WhatsApp messenger. To read more details, please visit http://www.elisiontec.com/whatsapp-call-center-software-integration/