Asterisk Service, a division of Ecosmob, announced next generation call center solution for ecommerce segment. This launch, according to the company’s VP, is triggered by a study carried out in-house on emerging trends in customer services, expectations, behaviors and ecommerce operations. The crux of service is to deliver delight to customers and Asterisk Service call center solution has plenty of advanced features that should assure customer loyalty and revenue growth.
“As a unit of Ecosmob we have the benefit of their AI team and as specialists on the Asterisk platform our team has the expertise in developing CC software. The two come together in Asterisk call center solution.” Asked about areas where AI is implemented he explained that AI has found its way into IVR, in live chat, natural language recognition and multi-lingual capabilities as well as tying in various channels of communication together in a seamless way. This reduces burdens on agents and also tracks or listens in on channels to alert agents. This is just the start.
“We are in the process of adding AR and VR technologies that, coupled with AI, offers immense possibilities. As it is, the present iteration has WebRTC as a standard future. Callers can engage in video chat and agents can interact with a more personal touch. Inclusion of VR/AR will help agents give the caller a sort of virtual demo of the product. If there is a problem, agents can view the product, identify it and recommend solutions or show videos that can help.”
Asterisk Service next generation contact center software is expected to fill gaps and deliver greater customer delight. At the same time, the needs of agents in ecommerce contact centers have also been addressed by providing a unified dashboard, voice commands and other small but immensely helpful things that will help agents reduce stress and do more. The standard features like skill based routing, call campaigns, reports, analytics and automatic call distribution are better than before.
“We believe service is in focus in contact center operations and customer satisfaction is in focus when it comes to service. Asterisk Service ecommerce Call Center Solution is purpose developed with industry specific needs in mind. Asterisk can offer CC solutions as off the rack packages or packages customized to suit an operator’s specific business model and it can be obtained as an on-premise package or a hosted package backed by full support, maintenance, training and upgrades.
“It is intuitive, affordable and so useful that not just ecommerce but even small and medium as well as large enterprise can make it the platform for unified communications and do away with IPPBX,” he concluded.
Asterisk Service welcomes inquiries from Ecommerce operators and businesses for its advanced ecommerce contact center solution. Interested parties may phone Asterisk Service on phone 91 79 40054019, 1-303-997-3139 for fast response or live chat on https://www.asteriskservice.com.