With customer service at the core of their training, Kiehl’s KCRs prioritize providing solutions for each individual customer’s skincare, body care and hair care needs; to ensure that the patron feels they’re in good hands. It’s a fact that Kiehl’s first opened as a classic old world apothecary where personalized skincare was “prescribed” based on expert one-on-one consultations, and this heritage lives on today through the KCR’s expertise. The Let Us Change Your Skin (LUCYS) Campaign highlights ‘The Kiehl’s Commitments’:
· Efficacious Skin and Hair Care at a great value
· Clinically proven formulas that are safe for sensitive skin
· Expert personal consultations
· Complimentary samples with every visit
· 100% Satisfaction and money-back guarantee
During the consultation session, the KCR assess the customer’s skin condition to find out more about their lifestyle and expectations before ‘prescribing’ the best-suited routine for the customer. Furthermore, in line with the Kiehl’s “Try Before You Buy” philosophy, the customer also received customized samples, which they can take back home to try, no strings attached.
Through this campaign, Kiehl’s and the KCRs promise and assure to change one’s skin in 28 Days!