GuestSpan's Lab is currently developing solutions to provide hospitality and resort sector executives with new rich capabilities to connect with the guest at all stops along the buying lifecycle
GuestSpan, developer of the highly successful iRoom Digital Concierge Hospitality solution, today announced formation of the GuestSpan Emerging Technology Lab. The Lab staffed with hospitality industry professionals is chartered with extending the GuestSpan iLoyalty Solution Suite with the unending introduction of innovative traveler and vacationer products. GuestSpan supports customers with a portfolio of guest focused business and technology consulting services with a value proposition to improve the guest experience as aligned with guest loyalty, employee productivity, and profitability targeted to hospitality, resort and vacation ownership organizations based on industry business and technology best practices.
GuestSpan’s Lab is currently developing solutions to provide hospitality and resort sector executives with new rich capabilities to connect with the guest at all stops along the buying lifecycle. Key research and development efforts that are propelling new mobile-centric features to the GuestSpan iLoyalty Solution Suite in the 4th Q 2010 – 1st Q 2011 include: Mobile-based Room Service, Location Services, Hotel Mobile Check In & Out, Social Media-Centric Business Intelligence (BI) and Travel Plan Sharing, Manage My Travel Bookings, iPad and Tablet Use, iLoyality Point Solution, and Digital-Out-of-Home (DOOH) Lobby Signage Monetization.
Chris Dalley, President of GuestSpan stated – “Mobile is becoming increasingly significant to profitability within the hospitality and resort sectors. With proliferation of smart phones expected to surpass regular mobile phones in 2011, increasing numbers of smart business travelers (as well as shrewd leisure travelers) are coming to expect full and integrated functionality for their travel plans via smart phones and other mobile devices such as iPads. At GuestSpan we are listening to our customers and the market and developing creative new capabilities and solutions to leverage and exploit mobile technologies within the GuestSpan iLoyalty Solution Suite.”
The GuestSpan Emerging Technology Lab creates a rapid-development environment that moves ideas from conception to successful deployment in days rather than months. Taking advantage of its enterprise-strength SaaS platform, GuestSpan is able to extend the breadth of its offering to customers in the related verticals of hotel, resort and vacation ownership without complex and costly implementations. This flexibility enables hotels and guests to interact on all consumer computers and mobile devices.
“The smart mobile device revolution is allowing hospitality and resort providers the capacity to showcase their properties in ways never thought possible and providing creative capabilities for touching loyal guests and new potential guests at the point of purchase decision and during the stay to enhance their positive experience. Touch screens, larger iPad screens, HD screens and faster 3G, 4G, and Wi-Fi connections are making it uncomplicated to serve the guest rich media that envelops their experience and leads to higher conversion ratios,” stated Kevin M. O’Sullivan, a Director of GuestSpan and President & CEO at The Knowledge Compass, Inc.