Elision Technolab LLP is a leading VoIP company which offers a unified communication solution. The company offers various solutions and services to meet industry specific needs. The spokesperson of the company has announced to offer call center CRM integration service for customer care centers.
We have been offering call center solution to the customer care centers. Based on our experience, we have learned that the customer care centers use two solutions side by side during the live call and later on as well. The names of these solutions are, call center software and CRM system. Generally, agents go back and forth to take care of the call. This results in reduced productivity and sometimes awkward silence during the call. Thus, we have introduced call center CRM integration services. We integrate both call center solution and CRM systems with our expertise. Once the integration is performed by our experts, the agents of the customer care center can use both of these solutions as a single system. With single sign on, the agents can see a CRM popup in the call center solution for the lead on the call. This CRM popup provides all information about the lead on the call. This helps agents of the customer care centers to provide personalized responses. This also saves time otherwise wasted in back and forth. The agents can also perform actions like add, edit and delete as per their needs during the live call. All these features help in leveraging a lot of benefits. We can also create custom features to meet specific needs of the customers, shared spokesperson of the company.
The spokesperson of the company shared that the company provides call center CRM integration service for all types of open source and third party call center solutions and CRM systems such as,
Custom call center solution
About Elision Technolab LLP
It is a VoIP company that offers unified communication solutions and related services. The company has its main branch in Ahmedabad, Gujarat, India. The company also has its branch offices in Mumbai, Delhi, Philippines and Mexico. The company offers a wide range of ready to use solutions such as, call center solution, IP PBX system, Helpdesk ticketing solution, live chat software, broadcasting system, missed call solution and more. The company also offers client centric services such as, call center CRM integration, VICIDial customization, VoIP solution development, etc. To know about recently launched call center CRM integration services for customer care centers, please visit http://www.elisiontec.com/crm-callcenter-integration/