HH Prince Saud bin Abdullah bin Thunayan, Chairman of the Royal Commission for Jubail & Yanbu, has selected SMART Service Desk for automation of IT Service Management. Royal Commission selected SMART over Remedy and Service Now.
The Royal Commission for Jubail and Yanbu (RCJY) is an autonomous organization of the Saudi Government. The Commission is governed by a Board of Directors and its Chairman reports to the Council of Ministers. The RCJY has developed and constructed a number of utility and other systems that provide the needed services to the industry and the community. These include the Seawater supply systems, the Potable and Waste Water systems, transport and telecommunication network, the community and other associated services. In the city of Yanbu, the RCJY generates and supplies electrical power in addition to the other services.
SMART Service Desk - IT Service Management Suite
SMART Service Desk SaaS, offers worry free IT infrastructure and application administration, we take care of everything, so you can focus on the core business. SMART Service Desk Service Management Solution can streamline the IT operations by automating major areas of ITIL V3 Service Operations like Incident, Service Requests, Problems, and Service Desk Function. You can benefit from enhanced support by streamlining ITIL V3 Service Transition processes such as Change, Release, Service Asset - Configuration, Knowledge and Service Evaluation in an integrated environment.
New updated ITIL V3 functionality has IT Asset Management
(ITAM): Complete Asset Lifecycle Management, Automatic IT inventory discovery, Software Asset Management and Software Metering and Financial Management Features such as charge back, budgets and financial reporting as per your requirement.
Key Features of SMART Service Desk ITSM includes:
•Full feature IT service management solution that comes with best-practice process flows.
•Closed-loop change, release process tied to incidents and problems
•Self-service request catalog for IT, security, and, business needs
•Tracking of incident response times and service desk performance against SLAs
•Asset and software license lifecycle and compliance management
•Scalable – you can have up to 8,000 concurrently logged in users.
•More than 200 reports in multiple languages, ready to use KPIs, pre-defined workflows
•Ability to integrate with hundreds of third party ERPs (SAP, Oracle e-business suite applications and many others)
Supports Access from anywhere from a browser or a SMARTphone
Faster Implementations with SaaS approach, you can get you up and running in minutes.Reduce IT support costs through self-service and user feedback using surveys Enhance staff productivity and consistency by automating processes, policies, procedures and tasks Eliminate recurring incidents through embedded problem and knowledge management processes Integration available with SMART Quality Management System to meet ISO 9001 requirements Guaranteed Reduction in support Costs and Reduce Your TCO Access to all modules in a Integrated manner
Choose between On-Premise or On-Demand (SaaS) Offering, as per your convenience.