Matrix Caters to the Communication Needs of a Prominent Mumbai based Bank with Ingenious Telecom Solutions

2024-04-21 12:41:43 Technology

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Matrix, a leading Telecom and Security solutions company, is dedicated to serving the needs of BFSI industry with a varied product portfolio consisting of featured IP-PBXs, innovative Unified Communication Servers, intuitive User Terminals and intelligent GSM and VOIP Gateways.

The spurt in financial activities with the global economic growth has posed unique communication challenges for the banking and financial institutions. The finance firms are looking for systems that suffice their requirements of Multi-location Connectivity, Secured Communications over IP Networks, Mobility, Single Number Reach, Numerous Network Compatibilities, IP Aptitude and Bulk Messaging apart from the regular telephony.

Recently, a well-known Mumbai based bank came up with the need to streamline internal communication and enhance customer satisfaction. In addition to the demand of improving internal connectivity, the client wanted a system that can be interfaced with the existing devices at different branches. Through this, the bank intended to bring employees working at different locations under a single communication roof. Matrix, in association with Space Office Systems Pvt. Ltd., understood the distinct communication needs and designed a solution keeping IP-PBX and Gateways at the heart.

A brief overview of the case is as follows:

Challenges:
? Installing a Single IP-PBX System for Analog Connectivity
? Connecting Matrix IP-PBX System with Another Brand's IP-PBX
? Converting IP Extensions into Analog Using Gateways
? Accessing Basic Telephony Features in the PBXs Connected with Matrix IP-PBX
? Frequent Maintenance of the System

Solution:
? Advanced IP-PBX System for Analog Usage
? PBX to PBX Connection over IP
? VOIP Gateways Acting as PBX Adjunct for Connecting Analog Extensions
? Provision for Call Forward, Conference, Caller Line Identification, Auto-attendant and Call Recording
? Web based Intuitive User Interface for Hassle Free Maintenance of the Communication Platform

Results:
? Seamless Internal Communication Boosting Employees' Efficiency
? Enabled Bank Staff to Offer Enhanced Customer Services
? Convenience Delivered with Plug-n-Play Operations
? Reduced Investment with Compactness
? Transparency of Features between Two Different PBX Systems
? Enhanced Reach of IT Department

?Banks form the backbone of finance and, hence, addressing their communication requirements becomes essential. Such cases show that Matrix, as a company, is invested in redefining the telephony experience of the finance sector and will continue to do so in the future?, said Sagar Gosalia, Sr. VP. Sales and Marketing.