Elisiontech Announced Launch of Cloud Contact Center Software

2024-11-12 06:24:00 Technology

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Elision Technolab LLP is a leading VoIP Solution Provider company which has been offering innovative VoIP solutions to its customers for more than a decade. The company is a leading provider of Contact center solution and have benefited many leading Indian Brands belong to different industry verticals with its advanced contact center solution. Recently, the spokesperson of the company has made an announcement about their latest offering, which is a cloud contact center solution: Dialshree.

The company has been offering contact center solutions to different call centers, customer support centers, banks, security agencies, finance companies and other industry verticals for many years. Previously, the company offered on premises contact center solutions. To match the growing trend and demand of cloud based solutions, the company took a decision to offer both, on premises server based and cloud based contact center solution. According to the shared detail, the company offers advanced contact enter software which can be deployed over a server which is located at the company?s own business center or now they can deploy it on the cloud. The company will deploy the contact center solution on any cloud setup as per the preference of the company.

The offered cloud based contact center solution can be used by inbound, outbound and blended call centers and customer care centers as it is furnished with all required features. Some of the key features of the Dialshree: Cloud based contact center software of the Elision Technolab LLP are listed below:

? Auto Dialer
? Predictive Dialer
? Manual Dialer
? Preview Dialer
? Skill based call routing
? Automated Call Distribution
? Agent management
? User Management
? Campaign Management
? Admin Management
? Callback scheduling
? Call transfer
? Call Park and retrieve
? Mute/ Unmute
? DNC Lead Management
? 3 Way Call Conference
? Barge-in
? Whisper
? Call Recording
? IVR (Interactive Voice Response)
? Live Call View (LCV)
? Historic Call Logs
? A range of Reports
? And more

The company further offers the service of CRM integration with this contact center solution to ensure its customers get the best in industry solution.

?We have been working in the contact center solution industry for more than 10 years. We have developed advanced contact center software, namely, Dialshree which supports all required channels of communication such as call, fax, email, SMS. Also, we offer a range of advanced features and service to provide a solid communication solution to meet the dynamic need of any small to big contact center. We offer turnkey contact center solution, i.e., call center software along with the required hardware of Sangoma. As our customers started demanding for a cloud based contact center solution, we have launched this service. Now, our customers can take the benefits of combination of our call center solution and cloud technology.?, shared spokesperson of the Elision Technolab LLP.

The company?s spokesperson further advised to visit http://www.elisiontec.com/contact-center-solution to explore more details of cloud contact center solution offered by the company.