Leading IT and business consulting firm, JanBask has announced recently that to provide the seamless service to its customers and to escalate the company’s operations the company has started using the cutting edge technology Salesforce Service Cloud lightening. To enhance the service quality and to maintain the service speed and efficiency, the company has started using the leading and efficient latest cloud based Salesforce lightning service cloud. Using the service of Salesforce cloud, the company will remain connected to its remote customers and would be able to share the data and information easily with its customers.
It has been announced by the executive of the company JanBask- A global IT consulting and business service provider, that the company has selected Salesforce Service Cloud Lightening platform to provide the smarter, quick, and personalized services to its clients all around the world. The company has upgraded its technological platform and has chosen Salesforce for its business operations, and as a result Salesforce has enabled the company to set the new standard for its customer’s service. Now the company can provide better responsive, quality and unique services to its customers worldwide.
The company’s executive told that so far they were using old technology to manage their routine business operations and were lacking to contact their customers or were less responsive. They were using the legacy technological and custom-built solutions to provide the service to its customers. They were using the legacy system, which was not able to provide a responsive and connected platform to their customers, so they have decided to adopt the number one CRM platform Salesforce to provide the better experience to their customers and to execute the service in a smooth manner. Now the real time information can be accessed instantly and the sales executives of JanBask can provide the solution to its customers instantly.
When asked that what are the future goals and expectations of Salesforce Service Cloud Lightening implementation, the Executive of the company said that in future the company will get the all-round view of its customers, not only this the sales team or field executives of the company will be able to access and manage the customer’s information from anywhere, which will reduce the current complexity up to certain extent and t will help JanBask, to achieve its goals in a timely manner. The customized interface of the company will also help the employees to execute their operations and to plan their future goals effectively.
Just because of Service Cloud Lightening implementation, the workforce of JanBask will become able to provide mobile and well-connected service to the customers, from anywhere and all employees will be able to access and view the customer’s information in the similar manner.
This will include all of the departments and employees of the company including its Sales, Marketing, Top Management and the service departments. The sales people will be able to access and update the information from anywhere and the manual data feeding work will also be reduced, which will certainly improve the efficiency of them, while the top management will become able to take the managerial decisions quickly as the reports and information will be available instantly. Moreover, the service department will become able to respond to the client’s issues immediately and the company expects better connect with its customers in upcoming years.
The executive of JanBask, told that as a result of all of this implementation the personnel of Janabsk will be able to provide better service to its customers, with improved efficiency and understanding of the client’s requirements.
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“We will become more efficient and this advance technology will provide us a new and connected platform, which will help us to provide the seamless service experience to our customers”, said IT head of JanBask. Moreover the management is also excited about the Salesforce Service Cloud Lightening implementation as they suppose that Salesforce will provide them a new platform and they will be able to stay ahead of their competitors after this implementation and will get this innovative platform to achieve their future goals.
Another Manager of Sales Department of JanBask said that this implementation will help them to speed up their service speed and will provide a well-connected and responsive platform. So far much of time they have to give in data feeding, now due to Salesforce implementation, much of their task will be reduced and they will be able to access the customer’s information from anywhere at any time. The mobility feature of this technology will also be an added advantage, as they will be able to access and update the customer’s information at anytime from anywhere. The service cloud will help the employees to connect with the customers and provide them quality and quick service.
JanBask is a global leader of providing IT and business consultation related services. The objective of the company is to provide the better solution to its customers with the help of latest tools and technologies. Company has provided the services to a number of industries and has received good feedback for its services. The company is also involved in providing the CRM and AWS implementation services. It has served a number of customers successfully over the last duration of its services. It is also a Salesforce implementation partner and has a number of certified employees to provide such technological experience to its customers.